Product Operations

 In
  • Full Time
  • Skopje

Are you a resourceful and creative Product Operations person ? We are looking for you.

Singular is an international IT company developing one of the most innovative software in the iGaming industry. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 100 employees located in 4 offices around the world.

 

Responsibilities:

Production lifecycle
  • Design and implement build, deployment, and configuration management
  • Manage CI and CD tools
  • Build and test automation tools for system provisioning
  • Monitor metrics and develop ways to improve
  • Working closely with developers to establish sustainable operations regarding system monitoring and notifications, log management and regular maintenance activities.
  • Provides clear formulated request, tests and feedback for application environment management systems
  • Manage configuration and information flow, new client environment setup for products associated
  • Establish technical guidance on product operations
  • Document and design system processes, improve existing ones
  • Improve infrastructure application development
  • Follow all best practices and procedures as established by the company
Empower internal support process
  • Escalates and manages support cases to external services providers related with the product (feed providers, service providers etc.)
  • Take ownership of system product support process (severe incident management and problem management)
  • Create support related articles (bulletins and updates) and guidance for Service Desk usage (KB Articles) related to supported product in every clients’ environments

 

Qualifications:

  • 3+ years active experience as System Administrator or DevOps in IT industry
  • Solid knowledge of Linux operating systems
  • Basics of Monitoring and Log management tools usage and configuration
  • Solid understanding of shell scripting, AWK and regex
  • Experience in a programming language can be treated as an advantage
  • Advanced troubleshooting skills, aware of platform background technology, understanding configuration and application performance evaluation basics
  • Experienced in troubleshooting web applications using browser tools (and Linux base tools) Solid knowledge in troubleshoot API endpoint using API console tools (Postman, curl)
  • Good understanding of Virtualization and containers technology
  • Familiar with some IT automation platforms (understand and use IT automation systems-Ansible, Puppet, Chef)
  • Experience with issue tracking systems (JIRA)
  • High understanding of agile methodologies
  • Effective communication
  • Good understanding of project management processes and standards
  • Strong work ethic, self-motivated
  • Analytical mind and ability to quickly become independent in problem solving
  • Outstanding interpersonal skills and a positive attitude

 

Why you should apply

We nurture a teamwork environment where ideas are communicated and knowledge sharing is encouraged. We appreciate talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game changers, visionaries, and groundbreakers who never settle for mediocrity.

 

These are some of our outstanding benefits:

  • Challenging projects
  • International work experience
  • Training and learning
  • Travel opportunities
  • Competitive salary
  • Fitness activities
  • Private Health Insurance

To apply for this job email your details to jobs@singular.uk

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