PRODUCT SPECIALIST

 In
  • Full Time
  • Skopje

Looking for a resourceful Product Specialist with strong analytical mindset.

Singular is an international IT company developing one of the most innovative software in the iGaming industry. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 100 employees located in 4 offices around the world.

 

Responsibilities: 

  • Create and maintain user documentation and use case examples
  • Collect and maintain up to date shareable technical documentation from the teams
  • Contribute and organize the Confluence documentation
  • Centralize and manage certification processes
  • Ownership of questionnaires, organizing interviewing process regarding new environment preparation
  • Coordinate and manage the process of roll out
  • Handling training process
  • Document all third-party services credentials and endpoints
  • Organize internal UAT with Support and/or DevOps team, including delivery of the package and appropriate documentation/training
  • Coordinate second level escalation process and assign to appropriate project
  • Identify possible improvements during support cases and document to production teams
  • Provide on demand training through direct and/or recorded training sessions
  • Analyze operator’s usage on certain features and provide extended learning materials
  • Participate and execute demo sessions
  • Contribute in product marketing materials

Qualifications:

  • 3+ years active experience as a Product Specialist  in IT industry
  • Experience with issue tracking systems: JIRA
  • High understanding of agile methodologies
  • Effective client communication
  • Very good understanding of project management processes and standards
  • Ability to establish and maintain effective client relationships.
  • Outstanding interpersonal skills and a positive attitude
  • Strong work ethic, self-motivated
  • Analytical mind and ability to quickly become independent in problem solving;

 

Why you should apply

We nurture a teamwork environment where ideas are communicated and knowledge sharing is encouraged. We appreciate talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game changers, visionaries, and ground breakers who never settle for mediocrity.

These are some of our outstanding benefits:

  • Challenging projects
  • International work experience
  • Training and learning
  • Travel opportunities
  • Competitive salary

 

To apply for this job email your details to jobs@singular.uk

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