PRODUCT SUPPORT SPECIALIST

 In
  • Full Time
  • Skopje

Are you a skillful Product Specialist ? We are looking for you.

Singular is an international IT company developing one of the most innovative software in the iGaming industry. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 100 employees located in 4 offices around the world.

 

Responsibilities

  • Take ownership of critical product support process (severe incident management and problem management)
  • Create support related articles (bulletins and updates) and guidance for Service Desk usage (KB Articles) related to supported product in every clients’ environments
  • Escalates and manages support cases to external services providers related with the product (feed providers, banks and financial institutions etc.)
  • Participate in training cycle for new Support Service Desk Specialist
  • Working closely with system engineers to  establish  sustainable  operations  regarding  system  monitoring  and notifications, log management and regular maintenance activities. (Provides clear formulated request, tests and feedback for application environment management systems
  • Facilitate (manage configuration and information flow) new product/new version delivery process
  • Facilitate (manage configuration and information flow) new client environment setup for products associated

 

Qualifications

  • 3+ years active experience as a System Administrator or Product Support Specialist in IT industry
  • Solid knowledge of Linux operating systems
  • Basics of Monitoring and Log management tools usage and configuration
  • Linux bash scripting, AWK and regex
  • Advanced troubleshooting skills (aware of platform background technology, understanding configuration and application performance evaluation basics
  • Experienced in troubleshooting web applications using browser tools (and Linux base tools )
  • Solid knowledge in troubleshoot API endpoint using API console tools (Postman, curl)
  • Good understanding of Virtualization and containers technology
  • Familiar with some IT automation platforms ( understand and use IT automation systems-Ansible, Puppet, Chef)

 

Why you should apply

We nurture a teamwork environment where ideas are communicated and knowledge sharing is encouraged. We appreciate talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game changers, visionaries, and ground-breakers who never settle for mediocrity.

These are some of our outstanding benefits:

  • Challenging projects
  • International work experience
  • Training and learning
  • Travel opportunities
  • Competitive salary

To apply for this job email your details to jobs@singular.uk

SINGULAR STORY IN YOUR INBOX

Get news about career opportunities and product updates once a month.