Service Delivery Manager

 In
  • Full Time
  • Skopje

Are you a resourceful Service Delivery Manager? We are looking for you.

Singular is an international IT company developing one of the most innovative software in the iGaming industry. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 100 employees located in 4 offices around the world.

 

Our team in Skopje is searching for a Service Delivery Manager who is familiar with the sports betting industry – terms, sports, markets and outcomes, type of bets, strategies, betting systems.

 

Qualifications

  • 5 years experience in customer service, leadership, and logistics
  • Knowledge  and good understanding of the sports betting industry
  • Good computer skills and the ability to use business support software
  • ITIL knowledge and certification would be of benefit
  • Ability to manage conflict and offer suitable resolutions
  • Strong customer service, project management, and quality control skills
  • Resource planning skills
  • Experience of managing third parties and third party delivered services
  • Excellent leadership and customer service skills
  • Strong teamwork skills and attention to detail
  • Excellent written and verbal communication skills
  • Strong work ethic, self-motivation and able to take responsibility
  • Outstanding interpersonal skills and a positive attitude

 

Responsibilities

  • Providing a service plan to manage and aggregate all relevant services
  • Manage the client relationship from a service quality and operations perspective and ensure delivers to its service level agreements at minimum
  • Managing rollout projects, tracking progress and KPIs, ensuring the proper delivery of services
  • Act as the client advocate on operational and service management matters
  • Lead the delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently
  • Motivate and lead on continuous improvements in service reliability and availability
  • Maintaining positive relationships with customers by identifying their needs and overseeing service delivery within the company context
  • Determining ways to increase customer satisfaction with existing capacities
  • Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise
  • Responsible for troubleshooting basic technical issues, assisting with contracts, and or dealing .

 

You fit ideally if you…

  • love gaming
  • studied Computer science
  • are a PlayStation master

 

Why you should apply

We nurture a teamwork environment where ideas are communicated and knowledge sharing is encouraged. We appreciate talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game changers, visionaries, and groundbreakers who never settle for mediocrity.

 

These are some of our outstanding benefits:

  • Challenging projects
  • International work experience
  • Training and learning
  • Travel opportunities
  • Competitive salary
  • Fitness activities
  • Private Health Insurance

To apply for this job email your details to jobs@singular.uk

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