Sports Product Specialist

 In
  • Full Time
  • Skopje

Are you a resourceful Sports Product Specialist? We are looking for you.

Singular is an international IT company developing one of the most innovative software in the iGaming industry. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 100 employees located in 4 offices around the world.

 

Our team in Skopje is searching for a Product Specialist who is familiar with the sports betting industry – terms, sports, markets and outcomes, type of bets, strategies, betting systems.

 

Qualifications

  • 3+ years active experience in a Product development role in IT industry
  • Knowledge  and good understanding of the sports betting industry
  • Advanced troubleshooting skills, aware of platform background technology, understanding configuration and application performance evaluation basics
  • Experienced in troubleshooting web applications using browser tools (and Linux base tools)
  • Solid knowledge in troubleshoot API endpoint using API console tools (Postman, curl)
  • Experience with issue tracking systems (JIRA)
  • High understanding of agile methodologies
  • Familiarity with sports betting industry – terms, sports, markets and outcomes, type of bets, strategies, betting systems.
  • Effective and efficient communication
  • Very good understanding of project management processes and standards
  • Strong work ethic, self-motivated
  • Analytical mind and ability to quickly become independent in problem solving
  • Ability to establish and maintain effective client relationships
  • Outstanding interpersonal skills and a positive attitude

 

Responsibilities

Production lifecycle
  • Create and maintain user documentation and use case examples
  • Collect and maintain up to date shareable technical documentation from the teams
  • Contribute and organize documentation
  • Centralize and manage product certification processes
New client on boarding process
  • Ownership on questionnaires, organizing interviewing process regarding new environment preparation
  • Coordinate and manage the process of product roll out
  • Handling training process
  • Document all third party services credentials and endpoints
Empower internal support process
  • Organize internal UAT with Support team, including delivery of the package and appropriate documentation/training.
  • Organize internal training sessions with Support team on demand per needed basis
  • Coordinate second level escalation process and assign to appropriate project
  • Contribute in Support team’s KB by providing all relevant information to it
  • Identify possible improvements during support cases and document to the Production teams
Operator support
  • Provide on demand trainings through direct and/or recorded training sessions
  • Analyze Operator’s usage on certain features and provide extended learning materials
Sales & marketing support
  • Participate and execute demo sessions
  • Contribute in product marketing materials

 

You fit ideally if you…

  • love gaming
  • studied Computer science
  • are a PlayStation master

 

Why you should apply

We nurture a teamwork environment where ideas are communicated and knowledge sharing is encouraged. We appreciate talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game changers, visionaries, and groundbreakers who never settle for mediocrity.

 

These are some of our outstanding benefits:

  • Challenging projects
  • International work experience
  • Training and learning
  • Travel opportunities
  • Competitive salary
  • Fitness activities
  • Private Health Insurance

To apply for this job email your details to jobs@singular.uk

project-manager

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